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What should I do if the accommodation does not comply with the description?
The owner will provide the accommodation in accordance with the description he has given and will maintain it in a state fit for use. If this is not respected, the tenant on his arrival concerning the inventory of fixtures or the descriptive state, he has a period of 72 hours to inform the Clevacances branch concerned on which depends the accommodation where you stayed (by email or simple postal mail).
For all disputes arising from the performance or interruption of this contract, only the Courts of the jurisdiction of the location of the property that is the subject of the rental shall have jurisdiction. In accordance with article L.612.1 of the French Consumer Code, you may have recourse free of charge to the CMAP mediation service to which we belong:
- via the form available on the CMAP website at www.mediateur- conso.cmap.fr, or
- by e-mail to [email protected], or
- by post to CMAP - Service Médiation de la consommation, 39 avenue Franklin Roosevelt, 75008 Paris).
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