What are the general rental conditions (payment, holiday insurance, cancellation, deposit, etc.)?

The general rental conditions practised throughout the Clévacances network are detailed on the back of the rental contracts on our letterhead.

a) Cancellation at the initiative of the tenant (obligatory via the traveller link)
In the event of cancellation by the tenant before arrival at the property, whatever the date of cancellation, and in the absence of cover by cancellation insurance:
- In the event of cancellation of the holiday at the initiative of the tenant when he has already paid the deposit online: the owner retains the amount received. The service charges paid by the tenant at the time of payment of the deposit, as well as the commission retained by the owner, remain the property of Clévacances France. The balance remains due by the tenant to the owner. The latter may do everything in its power to recover it, by any means it sees fit.
- In the event of cancellation of the stay at the initiative of the tenant when he has already paid the balance online: the owner retains the amount received. The service charges paid by the tenant at the time of payment of the deposit, as well as the commission retained by the owner, remain the property of Clévacances France. The balance will be paid to the owner by Clévacances France within a maximum of 6 working days after the start date of the stay initially planned.
- If the tenant does not show up on the rental premises and does not show up within 24 hours of the arrival date indicated on the contract, this contract is cancelled at the tenant's initiative, and the owner may dispose of his rental. 

b) Cancellation at the owner's initiative (must be done via the member area)
In the event of cancellation of the holiday at the owner's initiative when the deposit and/or the balance of the service has already been paid online by the tenant: the owner must reimburse the tenant for all sums paid online for the said holiday, with the exception of the tourist tax.
The service charges paid by the hirer at the time of payment of the deposit remain the property of Clévacances France.
The hirer may claim damages or compensation for the moral and financial loss suffered.

c) In the event of termination during the contract
When the owner terminates the contract during the rental period, this must be duly justified (non-payment of rent, cheque with insufficient funds issued by the tenant, proven deterioration of the rented premises, complaints from neighbours, etc.). Termination is effected by registered letter with acknowledgement of receipt or by hand-delivered letter against signature, and the tenant must leave within two days of receipt of the letter notifying him of this decision. In this case, whatever the reason for the termination, the full amount of the rent will be retained by the owner. The owner reserves the right to retain the amount of the security deposit under the conditions specified in the "security deposit" paragraph.