How do you manage a dispute?

Published on November 18, 2024

Member

Marketing

Dispute

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A dispute can be declared by a member, a customer or a member of the Clevacances team (federation or technician) directly on an online booking only.

- The request and management is done via the member space (booking management) for owners, via the console (booking list) for technicians and via the project details for tenants
- When a dispute is declared, the technician of the branch concerned is alerted by email. The owner or tenant will be informed of the progress of the dispute by e-mail. The situation will be examined by the technician. He may contact the federation's legal department if necessary. Only the author of the dispute or a member of Clévacances will be able to close the dispute.

Note: when a dispute is opened, payments are put on hold.

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