Trust label, checked every 5 years
How do I file a claim?
Send a letter to the departmental office responsible for the accommodation where you have stayed (by email or ordinary post), setting out your grievances, together with a photocopy of the rental contract and the descriptive statement.
You may also attach photos illustrating your comments or any other element you deem useful in arbitrating the situation. A Clévacances member of staff will get back to you to provide you with answers, and/or offer you mediation with a view to an amicable settlement.
You can also open an account with Clévacances.
You can also open a dispute directly from your online booking, one of our staff will get back to you.
These articles might help you
Nuggets in your inbox
Receive the latest discounts, good deals and new Clévacances products before anyone else!
Follow us on social media and share your vacation memories with the hashtag #clevacances
Our network
All our accommodation in France
Bed and Breakfast in France
Holiday rentals in France
Gites in France
© 2025 Clévacances. All rights reserved.
